COVID-19 Update

COVID-19 Update

WE’LL SEE YOU SOON”

Due to the current situation with COVID-19 and the impact it has had on tourism in general, we have decided to temporarily close our Hotel until June 4th.

That is why ‘’WE’LL SEE YOU SOON’’ and when you return to our beautiful Hotel, you can rest assured that we will be delighted to receive your patronage again, safe and sound.

TAKE ADVANTAGE OF OUR DISCOUNTS DURING THESE DATES!

Flexible policy for reservations on the hotel's website, by phone or email:

Any reservation with an arrival date between May 4 and May 31, 2020, that has been made on the hotel's website, can be re-scheduled without penalty, as long as it is made up to 24 hours before the date original arrival at the hotel.

If the new travel date is during the high season, a supplement will apply.

Reservations made through a travel agency:

For guests who booked their accommodation through a travel agent, please contact them directly to assist with your reservation. On our part, we are working closely with our tourism partners to maintain maximum flexibility.

Group reservation policy:

If you have a group or wedding reservation through a tour operator / wholesaler, please contact them directly. If your group or wedding reservation was directly with the hotel, please contact our group department at groups@hotelcozumel.com.mx or by phone at 1877 454 4355 ext. 2056.

Contacts

Reservations: reserv@hotelcozumel.com.mx

Phone: Toll Free USA 1877-454-4355