COVID-19 Update

Protocols Covid-19 Pandemic

At HOTEL COZUMEL AND RESORT, we are preparing to receive you once again, and due to the elevated guest expectations, we have focused on the application of hygiene and sanitation measures and protocols in direct response to the covid-19 pandemic.

PROTECION AND HEALTHCARE OF OUR STAFF AND SUPPLIERS
  • Training and practice of disinfection procedures of the staff before and after work.
  • Personal protective equipment provision as well a training plan.
  • Staff training to answer guest’s questions.
  • Body temperature control for staff and suppliers with infrared devices.
  • The establishment of mandatory guide of correct practices and procedures for the staff and suppliers.
SOCIAL DISTANCING MEASURES
  • Social distancing and health security between guests and the staff as a priority.
  • Respecting 2 meters. of distancing, mainly in restaurants, bars, lobby, gym, beach and pool area.
  • The necessary distance will be taken between our beach chairs and lounge chairs as well as chairs and tables in restaurants.
HYGIENE AND CLEANING PROCEDURES
  • Cleaning and disinfection measures reinforcement, in hotel rooms common areas, conference room, and worker´s area.
  • Luggage disinfection upon guest arrival.
  • The mandatory use of masks, gloves and disposable paper towels for all the staff.
  • Reinforce our medical service in order to preserve the health of our guests and our staff.
SANITARY MEASURES OF FOOD AND BEVERAGE
  • The research and implementation of manuals and operational procedures in order to keep the highest food safety standard.
  • Cleaning and disinfection reinforcement in all the bars and restaurants.
  • The use of Reservations for our Dining venues will be promoted.
  • The establishment of a maximum occupancy in all restaurants and bars.
  • A la cart service and room service as a second choice.